Logistics Service Rating

Disponible enLogistics Service RatingLogistics Service Rating


The calculation of the service rate can thus be integrated into the information systems. Sharing results provides a balance view of supplier performance in the context of communication between customer and supplier.

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Contents of this document:

1. General features
1.1. Introduction
1.2. Scope and field of application
1.3. Links with other GALIA recommendations
1.4. Glossary
2. Service rating
2.1. Service rating definition
2.2. Definition of the conditions for the fulfilment of the criteria of an order
2.3. Rating rules for advances/delays
2.4. Examples of calculation
2.5. Rating, analysis of variations and information exchanges
2.6. Analysis of discrepancies